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Frequently Asked Questions
I just want to know my rates. Why do I need to give so much information?
By seeing your 2-3 most recent credit card processing statements, we can see how your business actually operates from our standpoint. This will allow us to show you the best way to process in order to get the best possible savings with your setup. We aim to save you as much money as possible, while keeping you compliant or getting you compliant. We will also find any hidden fees so that you know what you are truly paying. We cater to what makes sense for your business
What does PCI compliance mean?
Aren’t all processors the same?
Absolutely not. There are a myriad of processors available today, and no two are the same. Here at Menio Global we work extremely hard each day to separate ourselves from the pack by offering services that the others simply don’t: 24/7/365 technical support, guaranteed lowest rates, highly-trained and professional customer service and much, much more.
How long will it be until I receive my funds?
After you process a payment, those funds are stored either in your credit card terminal or on your processing network until your daily batch is closed. At that point, the funds are sent electronically to your bank, who then processes them. Most of our clients receive funding next business day.
What contractual obligations will I have with Menio Global?
We only do month to month contracts so your organization is free to leave at any time. No cancellation fees. No early termination fees. We would never want your company to leave, but if you need to, we would never want you to leave with a bill in your hand for leaving. We pride ourselves on service and that is why we have a 99%+ retention rate with our customers. We are a referral-only based company so no shady ex-car salesmen here!”
Do you have special programs for different industries?
Yes. Our programs are perfectly structured to make sure that your costs are kept to a bare minimum, regardless of what industry you cater to. A common practice amongst other processors is to indiscriminately put merchants under similar but technically incorrect categories, which subsequently causes the merchant’s transactions to qualify at higher rates, thus costing them more.
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